Design a mobile experience where diners can place orders for pizza and customize it.
Lavu - POS System
Lavu’s iPad is a mobile POS for restaurants and bars. Lavu offers premier, proprietary bar and restaurant POS systems, used by thousands of restaurants in over 80 countries.
ProjecT:
- PASSION PROJECT
- CREATING A NEW PROCESS
TOOLS:
- MIRO
- SKETCH
Role:
- RESEARCH
- UX DESIGN
Brief
Process
Research
Preliminary Research
Competitive Analysis
Qualitative & Quantitative Data
Data results were placed in Affinity Map which helped to find our demographics, user habits, pain points and goals. The main pain points were: price change with each added topping, inability to submit special requests, not an easy navigation and not having an option to enter a coupon number.
78%
Consumers order their pizza online
50%
Always customize their pizza
73%
Would like to have see their order history
Synthesis
Data results were placed in Affinity Map which helped to find our demographics, user habits, pain points and goals. The main pain points were: price change with each added topping, inability to submit special requests, not an easy navigation and not having an option to enter a coupon number.
USER FLOW - Happy Path
Design
Lo-Fi wireframes were tested with 5 users. Usability testing showed that 3 out of 5 users found cards with pizza description too excessive and expected to see less information. 4 out of 5 users found "order" button confusing and thought that it indicates that no other items could be ordered from the menu before sending the order to the kitchen.
Iteration
Usability testing (5 users) relieved that 4 out of 5 users fount not having numeric amount in the card confusing. In addition, 2 out of 5 users mentioned that it was confusing not to have "none" button as an option.
Delivery
Prototype
Work in progress
Next Steps
NEXT STEPS
SUCCESS & FAILURE METRICS
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